Salt River Project (SRP) has earned the highest ranking in residential customer satisfaction in the Western U.S. by J.D.

The average monthly electric bill continues to climb, and new data suggests JEA customers are feeling the strain.

TROY, Mich.: 24 July 2024 — Do customers like doing business with their local gas and electric utilities, or merely tolerate them? Increasingly, the answer to that question determines how well ...

The 2025 J.D. Power study reveals a historic decline in U.S. residential electric utility satisfaction, primarily driven by a 34% increase in average bills since 2020, reaching $189 monthly. Despite ...

TROY, Mich.: 15 Oct. 2025 —Overall satisfaction among gas utility business customers averages 645 (on a 1,000-point scale), according to the J.D. Power 2025 U.S. Gas Utility Business Customer ...

According to the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study, SM released today, rising costs are the primary driver of declining satisfaction among residential ...

Con Edison, MidAmerican Energy, Spire and Puget Sound Energy Rank Highest in Respective Regions Overall satisfaction among gas utility business customers averages 645 (on a 1,000-point scale), ...