Salt River Project (SRP) has earned the highest ranking in residential customer satisfaction in the Western U.S. by J.D.

TROY, Mich.: 15 Oct. 2025 —Overall satisfaction among gas utility business customers averages 645 (on a 1,000-point scale), according to the J.D. Power 2025 U.S. Gas Utility Business Customer ...

The 2025 J.D. Power study reveals a historic decline in U.S. residential electric utility satisfaction, primarily driven by a 34% increase in average bills since 2020, reaching $189 monthly. Despite ...

The average monthly electric bill continues to climb, and new data suggests JEA customers are feeling the strain.

Extreme Weather to Blame for Half of all Outages Reported in First Half of 2025 Disasters, such as the Los Angeles wildfires and severe spring and early summer thunderstorms that caused flash floods ...