Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...
AMR Collection has announced an exclusive new program for travel agents. Experience It! is a new agent appreciation and incentive program that is dedicated to rewarding loyal travel agents with ...
Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. Customer care agent training is especially critical these ...
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