In 2014, two major events – the fraught rollout of Healthcare.gov and revelations of secret waiting lists at a Veterans Affairs-run hospital in Phoenix – arguably damaged the reputation of federal ...

My week ended with an employee from another department calling me about the behavior of one of my employees. Apparently, my employee was asked to carry a document to another person in my department ...

The advent of generative AI models has ignited an era of fascination and experimentation, yet the tangible economic implications of their widespread implementation have largely remained a mystery. In ...

Effective Customer Handling Skills. The ability to effectively handle customer complaints and problems is vital for your customer service associates. Though providing outstanding service throughout ...

We all know the old saying: “When the going gets tough, the tough get going.” It has been repeated so often it’s cliché. I’d like to suggest a variation: “When the going gets tough, leadership matters ...

Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...

Great customer service doesn’t happen by accident. It takes great thought, planning, communication, implementation and the right people. Surveys and studies indicate that companies are investing more ...

The term “customer service” encompasses a variety of techniques used by businesses to ensure the satisfaction of a customer, from friendly and attentive staff to prompt response when confronted with ...