Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

Sport Dynamics Lab uses Flexdynamic testing, digital models and AI to compare designs, materials and systems, enabling ...

Mapping the genetic links between 14 psychiatric disorders may pave the way for future mental health treatments.

Home Chef has a fresh look and revamped meal kits that really hit the mark. David Watsky/CNET When I first tested Home Chef some five years ago, I thought it was just OK. The recipes reminded me of ...

Nam Dong-deuk, 42, a 15-year veteran at his company, sat at his desk and turned on his computer. As his fingers moved across ...

Success with agents starts with embedding them in workflows, not letting them run amok. Context, skills, models, and tools are key. There’s more.

Back in late January, I shared with you my first round of sleepers for 2026. If you missed them then, you can still view them ...

Insurance professionals should read this article to learn more about: Where technology creates the most value in property claims, and why ...

Steve Nemzer, Sr. Director, AI Growth & Innovation, TELUS Digital, leads initiatives focused on advancing AI training data and infrastructure for next-generation artificial intelligence systems. His ...

Q1 2026 Earnings Call March 13, 2026 11:00 AM EDTCompany ParticipantsDavid Collins - VP & ControllerStuart Miller - ...

Engineering Faculty Perceptions of Preparation for Industry 4.0, published in the journal Computers, sheds light on how this ...

Tools designed to verify and monitor physical AI systems offer value, but human oversight is needed to prevent accidents and unexpected behavior.