In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

Google researchers introduce ‘Internal RL,’ a technique that steers an models' hidden activations to solve long-horizon tasks ...

Residents in Wayne County have been without clean water for almost a full week now after an oil spill due to vandalism at a ...

Public opinion on nearly every aspect of President Donald Trump’s first year back in the White House is negative, a new CNN poll conducted by SSRS finds, with a majority of Americans saying Trump is ...

A 2022 investigation found serious flaws in the prison medical system. Those same problems persist years later, with ...

One of the most difficult challenges in payment card fraud detection is extreme class imbalance. Fraudulent transactions ...

Elgin officials are again alerting residents after some drinking water samples exceeded allowable lead levels during a recent ...

This is where apps come in handy. Instead of manually setting up reminders, juggling progress logs, and taking notes on your ...

Generative AI vendors claim their software ‘learns’ from what it’s fed. Stanford researchers suggest training data gets ...

Most Americans see an immigration officer’s fatal shooting of Minneapolis resident Renee Good as an inappropriate use of force, a new CNN poll conducted by SSRS finds. Roughly half view it as a sign ...

When Jorie Kraus was diagnosed with an incurable rare disease, two young researchers created an AI tool to find a treatment.