In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

Honest Gleim FMAA review covering why the FMAA is tougher than expected and how Gleim’s lessons, videos, and practice help you pass.

Discover how probability distribution methods can help predict stock market returns and improve investment decisions. Learn ...

Free Photo Think back to ancient leaders who looked to the stars or the flight patterns of birds just to predict the future.

A new psychological investigation suggests that emotional abuse in childhood serves as the primary driver for a debilitating ...

Testing random outcomes teaches principles that apply wherever fairness matters. Random outcomes shape more of our world than ...

Here are some very realistic Celtics trade targets before the deadline, focused on affordable upgrades, depth, and ...

Treasure hunters, budget shoppers, and sustainability warriors of Colorado – have I got news for you. Tucked away on Kearney Street in Denver sits a veritable wonderland of secondhand possibilities ...

Internally, the Canadiens’ biggest problems in terms of penalties come from hooks, holds, high sticks, slashes, and cross-checks. Among these calls, they’ve drawn just 71 penalties and taken 97, so ...

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They found that students assigned to teachers who used more mathematical vocabulary in their lessons made greater progress ...

Harvard University offers 7 free online Data Science courses covering visualization, probability, linear regression, modeling ...