Unlike traditional outsourced contact centers, we prioritize aligning your investment directly with business outcomes. Our pay-for-performance model ensures that experts are compensated …

At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by …

The Directly platform is a powerful combination of AI, machine learning and predictive technology that delivers remarkable customer experiences.

Whether you have a specific initiative or are looking to improve your overall support organization, we can help.

Directly is now Xbox’s largest delivery support partner, handling some 80 percent of calls and achieving among the highest customer satisfaction scores of 90 percent.

Directly now enables secure, private, 1-to-1 conversations between certified experts and customers to resolve complex inquiries that may require account and transaction information …

Directly’s web & email solution integrates into your helpdesk and can provide your customers faster responses and full resolution without requiring an agent.

We leverage AI & machine learning to automatically serve answers, written by experts, to solve repeat questions.

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After experts are approved, they are invited to join the Directly OnDemand platform and complete a series of customized educational courses, curated by our skilled professional education team.