Contact us To place a new order, call us at 1-855-238-6847 or chat with an agent. For other support inquiries, start by clicking on the item you need help with below:

Please call us the old fashioned way at 1-888-999-2321 to talk to our technical support agent Or - you can connect with an eChat agent by clicking on 'Chat now' button - they're working till 12:00 AM ET

Still not working? If you've tried all the steps above and your device is still having issues, it's time to contact our support team. Call Us From your Virgin Plus phone: Dial 611 From any other phone in …

We use text messages to communicate with our Members on occasion to provide info about the products and services you have. If you have any questions about the message you just received …

We are committed to customer satisfaction, and we encourage feedback to improve our service. If you've tried unsuccessfully to resolve a concern directly with VirginPlus, view further options.

Please contact your financial institution for instructions and details. Will late payment charges apply if I don’t get my bill or can’t send a cheque? Yes. To avoid late fees, please register for e-bill to stay …

Visit one of our Service Lounges to get hands on tech support for your phone. Our Repair Specialist can also help determine if your phone needs repair and if it's covered under the manufacturer's warranty.

Step 1 - Contact a member care rep Contact our Member Care team to discuss any concerns you have about your service. Our Member Care reps will be happy to help you out. Give us a shout from …

Internet Support We're here to help! Get the answers to your questions about Internet and your friendly modem. Use our Virtual repair tool Looking for mobility or TV support?

WE'RE HERE TO HELP. CALL US AT 1-888-999-2321 8:00 am – midnight EST Monday to Saturday 9:00 am – 10:00pm EST Sunday Technical support: Available 24/7